UCaaS
Unified Connectivity
Create a consistent communication experience for all employees, in-office and mobile, with phone service, video conferencing, chat, file management and more. All through Image 2000's ELEVATE UCaaS solutions.
Precise Communication Matters
DESKTOP APP
The Elevate Desktop App allows users to place
calls, chat, host or join a video conference, and
share files right from their Mac or PC.
MOBILE DEVICE
Seamlessly switch your workspace to any Apple or
Android smart device with the Elevate Mobile App.
DESK PHONE
Pre-configured phones connect to the feature-
rich Elevate service wherever they’re plugged in.
Elevate Enhances Teams
Microsoft Teams Collaboration Hub
Use Teams collaboration tools to manage chat, file sharing, and video conferencing.
ELEVATE for your phone system
Communicate through a business-grade cloud-based phone system with the features your business deserves including integrated SMS and advanced call routing.
Easy to use and manage
Single sign on using your Microsoft 365 credentials.
UCaaS for different industries
The Benefits of ELEVATE For Businesses
HIGH RELIABILITY:
Elevate delivers 99.999% reliability, so you’re never out of touch.
LOWER COSTS:
No phone system hardware to buy, install, manage, upgrade, or replace.
INCREASED FLEXIBILITY:
Elevate enables workers to collaborate from anywhere, on any device.
SIMPLIFIED MANAGEMENT:
Elevate scales according to the needs of your business.
BUSINESS CONTINUITY:
Elevate keeps businesses connected even if the power goes out.
Contact Center & ELEVATE
Incorporating our Contact Center with ELEVATE can take your business to even greater heights! Contact Center improves customer interactions for businesses of all sizes and helps you differentiate from the competition where it matters most – the customer experience.
INSPIRING INTERACTIONS
CUSTOMER-CENTRIC CHANNELS
BETTER PRODUCTIVITY
IN-DEPTH INSIGHTS
Contact Center enables you to:
Access both employee collaboration and advanced call handling within Elevate
Support multiple locations and remote employees
Centralize management from one portal, accessible anywhere, any time
Keep an eye on service levels, and analyze team performance by queue, team, or employee with real-time dashboards and historical reports
Easily manage customizable frontline user skillsets and statuses • Centralize the handling of calls, web chat, email, and SMS in a single application
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Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
Send out post-call surveys to measure satisfaction
Quickly and easily integrate with CRM and WFM systems
And much more!